Reclamation

Exchange / Return / Defect / Transport Damage

The delivery was damaged during transport.

How unfortunate, transport damage! Please let us know if you noticed the damage when you received the delivery. Did you inform the parcel service/forw...

I have received a faulty item.

Mistakes happen! Let us fix the error. Please describe the faulty item in more detail and or send us a photo. Our customer service will attend to the ...

I received the wrong item.

Oh no, something went wrong. We are sorry about that. We want to fix the error for you as soon as possible. Please contact our customer service here ....

I accidentally ordered the wrong item

Don't worry - we'll help you! Contact our customer service here ....

One or more ordered items are missing from my delivery - can I have them delivered free of charge?

We apologise for the oversight. We will have the missing item delivered to you as soon as possible at no additional surcharge to you. Please take up c...