My Online Account
Access data / Online points / Vouchers
Where do I find the recommendation link?
You can find your personal recommendation link in the tab "Neuland points" under the menu tab: Collect points. Send this link to a person for whom our...
How long are my Neuland points valid?
From the moment your points are credited, your Neuland points are valid for 365 days. If no more points are added, your points will expire unless you ...
How to set up / link my online account with special purchasing conditions
Important: The set up of special purchasing conditions is only possible when you register online with a commercial account. Click on this button to lo...
Where can I view my current Neuland points balance?
Once you have logged in to your online account, you have two options, either in the customer account itself under the menu tab Neuland Points, or via ...
When will my Neuland points be credited?
Opening of your customer account = 5 points immediately Signing up for the newsletter = 5 points immediately You tell us your date of birth = every ye...
How do I collect Neuland points?
This is how you collect Neuland points: * Open your account and verify your email address = 5 points * Subscribe to our newsletter = 5 points * Tell u...
What is the loyalty program?
With the loyalty program you collect Neuland points with every online order. With Neuland points you can reduce the value of your next order. In order...
How do I redeem my Neuland points?
You have decided to collect Neuland points - great! Through our loyalty program you can easily collect Neuland points that you can use in the online s...
I can no longer access my online account!
We have migrated to our new shop on 01.06.2023. In order to continue using your account, you need to activate it again. For the activation you have to...
Where do I enter my internal order number?
You would like to have your internal order number included in the documents? Then please use the field "Note" - which you will find under Checkout bel...
Where can I find the shopping lists?
The shopping lists option no longer exist. Instead of the shopping lists, you can now save your favourite items under ‘wish lists’ in your customer ac...
How do I cancel my ShopPay account?
Have you registered with ShopPay and no longer wish to use it? You can unsubscribe using the following link: https://shop.app/delete-account?locale=en...
How can I change my password?
You have forgotten your password or would like to change it? You can change your password via the log-in page under the menu tab, Log in....
Where can I adjust my address details?
Log in to your customer account with your login details. Under the menu tab Addresses, you have the option to save or change addresses. Mark the billi...
Where do I enter my VAT ID number as an EU/GB customer?
Log in to your customer account with your login details. Under the menu tab "Personal data" you can enter your VAT ID number. You also have the option...
How do I create a wishlist?
Log in to your customer account with your login details. Under the menu tab "Wishlist" you can create a name for your wishlist. In the online shop you...
Where can I redeem my voucher?
In the shopping cart or the check-out voucher field....
How can I delete my account?
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How do I change my email address?
Your e-mail address serves as a login for the Neuland Online-Shop. In combination with your secret password, it is the key to your customer account. C...
Which browser should I use?
For convenient surfing on neuland.com we recommend the latest versions of the browsers Google Chrome or FireFox....