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Ordering Options / Order Changes / Vouchers
How can I print my voucher?
To get a good print result, it is best to use Chrome or Edge as your browser and make sure that the header and footer are disabled and no scaling is s...
Where can I view my order history?
With the migration to our new shop on 01.06.2023, all orders up to 01.01.2021 were also transferred. Due to the enormous amount of data, older orders ...
My voucher code does not work, what can I do?
Please note that you can only redeem one discount voucher code per order. If you have any questions about redeeming your voucher, please contact our c...
How do I cancel my order?
What a pity, you want to cancel your order? Please contact our customer service. We will check the order status and cancel the transaction for you. Fo...
I cannot find the email with my gift voucher. What can I do?
Open your order confirmation email and click on the orange " View Order " button. This will open the shopping cart for your order. In this view, under...
Is it possible to collect the goods yourself?
Yes, please let us know when you would like to collect your ordered goods from our premises in Eichenzell (Germany). We will have the items ready for ...
I made a mistake during the ordering process. Can I still make changes?
Don't waste any time and tell us your change request. If your order has not yet been dispatched, will we try to take your changes into account. Please...
Which ordering possibilities do I have?
We are where you are! You can place your order in our online shop or send an email: For International contact: support-in@neuland.com For the Netherla...
Is there a minimum order value?
A minimum order value is not required. We will deliver your order regardless of the value of the goods. From a order value of 300€ , will we deliver f...
Can I buy a gift voucher?
Yes, you can buy Neuland gift vouchers conveniently from our online shop . Once your payment has been received, you will receive an email with your vo...