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My voucher code does not work, what can I do?How can I print my voucher?Where can I view my order history?How do I cancel my order?I cannot find the email with my gift voucher. What can I do?Is it possible to collect the goods yourself?I made a mistake during the ordering process. Can I still make changes?Which ordering possibilities do I have?Is there a minimum order value?Can I buy a gift voucher?

Several bank accounts are specified. Which account should I transfer to?What is your DUNS No. ?Where can I send my payment notification?How can I offset my existing credit?What is your VAT ID number?Can I change my invoice from postal to PDF? How do I obtain a duplicate copy of my invoice?To which email address may we send our invoice?How can I change my billing address?How do I request a year end invoice in advance?I would like to pay in advance. Can I request a prepayment invoice?

Can I exchange the board surface of my pinboard?Why can't I refill the FineOne sketch markers with pigment ink?Where can I rent Neuland boards?Can I also write on paper with whiteboard markers?Can I request a sample delivery?Can I get my empty markers refilled by you?How do I find the suitable refill ink for my marker?Are there markers for left-handers?Can I mix the water-based inks myself?How do I remove the ink from my fingers? I would like to exchange nibs. How to do it?RefillOne Outliner ink - pipette not filling with ink I would like to refill empty markers. How to do it?What does Neuland's sustainability quotient tell us?How do I remove ink from clothes and objects?What is the Neuland NQ?What’s the difference between the "normal black" and the Outliner?

Printing on Neuland Products18

What does „CMYK“ and „standard print color“ mean?What are our standard print colors?Is it possible to receive a „sample marker“ in advance?Is it possible to get own (used) markers imprinted by Neuland?Can I choose the basic print?Can I develop a design together with Neuland, or do I need to send in a finished design?Which products can I have imprinted?Which markers can I have imprinted?What is the base print on the marker?What is the delivery time for YourMarker?Is it possible to receive a print review?What does the basic print include?Where and how can I confirm my print request?Can I print without a base print? Is the print waterproof/abrasion-resistant?Is there a minimum order quantity?Is my logo/template suitable for printing?Which format should my logo have?

The delivery was damaged during transport.I have received a faulty item.I received the wrong item.I accidentally ordered the wrong item One or more ordered items are missing from my delivery - can I have them delivered free of charge?

I have an urgent order. How can I request an express delivery?Can I track my shipment?Delivery to the UK not possible?Will the delivery company contact me prior to delivery?Will I have to pay additional customs duties or taxes when importing products to the U.S?Delivery to Austria /Switzerland not possible What are the delivery charges?Where do I find information regarding my delivery?What is the average delivery time for parcel deliveries?

My Online Account20

Where do I find the recommendation link?How long are my Neuland points valid?How to set up / link my online account with special purchasing conditions Where can I view my current Neuland points balance?When will my Neuland points be credited?How do I collect Neuland points?What is the loyalty program?How do I redeem my Neuland points?I can no longer access my online account!Where do I enter my internal order number?Where can I find the shopping lists?How do I cancel my ShopPay account?How can I change my password?Where can I adjust my address details?Where do I enter my VAT ID number as an EU/GB customer?How do I create a wishlist?Where can I redeem my voucher?How can I delete my account?How do I change my email address?Which browser should I use?

Discover Neuland5

Does Neuland also have local stores / shops in Germany?Where and how can I apply?What training opportunities are there?Where can I find the current product catalog?Where can I find Neuland distributors?

How do I obtain a duplicate copy of my invoice?

You can request a copy of your invoice here:

eu-billing@neuland.com

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