Delivery
Delivery Date / Express Deliveries / International Deliveries
I have an urgent order. How can I request an express delivery?
Express delivery is only possible within Germany via DHL. For other express delivery options, please contact our customer service support-in@neuland.c...
Can I track my shipment?
You can track your parcel deliveries and freight shipments "My Account > Orders > Details > Shipment Tracking Link"....
Delivery to the UK not possible?
Direct orders with delivery to UK is no longer possible through our online shop. You can conveniently purchase your favourite Neuland products locally...
Will the delivery company contact me prior to delivery?
You will receive information about your delivery via the tracking info. Do you need to be notified in advance? Contact our customer service. We will a...
Will I have to pay additional customs duties or taxes when importing products to the U.S?
Yes. All U.S. imports are subject to customs duties, taxes, and handling fees, which are assessed by U.S. Customs duties must be paid by the recipient...
Delivery to Austria /Switzerland not possible
Since we have an exclusive partner in Austria and Switzerland, we are unfortunately unable to offer direct deliveries to these countries. You can orde...
What are the delivery charges?
Our delivery charges applicable for Germany and the European Union: Parcel service with an order value up to 299,99 € = 4,90 € Freight deliveries with...
Where do I find information regarding my delivery?
You can check the status of your order in your online customer account. Simply log in to your online account. Under the menu tab Orders, you will find...
What is the average delivery time for parcel deliveries?
The delivery time is approx. 2-4 working days. Please note that this varies from country to country, so please contact our customer service....