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Can I exchange the board surface of my pinboard?
Yes! We offer replacement hard foam boards for our pinboards. The exchange can be done by yourself or by our board exchange service. For detailed info...
Why can't I refill the FineOne sketch markers with pigment ink?
Due to the nature and structure of the Neuland FineOne marker nibs (Sketch in 0.1; 0.3; 0.5 and 0.7 mm line width,) it cannot be refilled with the Ref...
Where can I rent Neuland boards?
Already since 2017 is rent4event GmbH in Schwetzingen our official partner for the rental of Neuland boards like: Pinboards, FlipCharts, GraphicWalls....
Can I also write on paper with whiteboard markers?
Whiteboard markers bleed on the paper, so the ink in the marker is also used up much faster. The nib can also wear out prematurely...
Can I request a sample delivery?
Do you require a sample delivery to make a purchase decision? We will provide you with a sample (with the exception of consumables). This will remain ...
Can I get my empty markers refilled by you?
Our refill service has been discontinued. Tip: Keep the marker packaging and use it as a refill station! Visit Markerpedia...
How do I find the suitable refill ink for my marker?
The suitable ink can be easily identified by the number that is printed on both the marker and the refill bottle. Visit Markerpedia...
Are there markers for left-handers?
There are no markers specifically for left-handers, but with this trick you can set up any No.One for left-handers: Turn the nib in the marker until i...
Can I mix the water-based inks myself?
Yes, exactly, our water-based inks can be mixed with each other. Test newly mixed inks on paper first before filling them into the marker, as they may...
How do I remove the ink from my fingers?
It is best to wash your hands immediately with soap and water before the ink dries. Hand sanitizer contains stronger solvents and can be used for clea...
I would like to exchange nibs. How to do it?
Note that you must always replace nibs of the same type (no wedge nib in markers that were supplied with a round nib!) - otherwise there may be proble...
RefillOne Outliner ink - pipette not filling with ink
Important: Please rinse the pipette thoroughly with clear water after refilling your marker. The needle and ball should then be free of ink. This will...
I would like to refill empty markers. How to do it?
With the transparent empty marker, you can see exactly what's going on inside when you refill it. After you have filled it with ink, you can use it as...
What does Neuland's sustainability quotient tell us?
We analyse all our products closely. We look at materials, production and delivery routes as well as service life and ease of repair. The Neuland NQ i...
How do I remove ink from clothes and objects?
Success in removing unwanted ink stains always depends on several factors, first and foremost of course on the type of material stained. Unfortunately...
What is the Neuland NQ?
Sustainability quotient for Neuland products. It results from the two main phases in the life cycle of each product: 1. Production and 2. Use More inf...
What’s the difference between the "normal black" and the Outliner?
The Outliner (color code: 010) has a special water based ink that doesn’t smear or blur when painted over with another marker. It’s particularly suita...